On-going support is provided to ensure the systems are operating correctly and assist you when needed. You will received 24/7 telephone software & remote assistance, database backup and hardware maintenance. We offer three levels of support. It’s is important to make sure you have the support when you require it.
Click on Support Button to Send an Email Request or Contact Barry at 0487458339.
Click on icon to download TeamViewer 10
TeamViewer Remote Support
Choose your Support level and Talk to us:
- Gold – 24/7 Hardware & Software Support.
- Silver – Monday to Friday Software Support & Maintenance.
- Bronze – Pay when Support is required .
Loan Equipment fees for Bronze Level Customers will be discuss and Provide:
iNcredi Pos have Loan Equipment that can be available to customers when their hardware needs to be returned under warranty, for repairs. A charge per day for the Loan Equipment is applicable when the equipment is on-site. Hardware out of Warranty needs to be returned to local office for Bronze Level customers.( Freight Charges apply )
Equipment Type |
|
| Point of Sale Terminal | |
| Cash Drawer | |
| Printer & Scanner | |
| iPad | |
| Tablet | |
| UPS | |
Rates and Charges for Bronze Level Customers with no Support contract will be discuss and Provided:
Rates for Bronze Level customers are subject to changes from time to time without prior notification. Give us a call to discuss Rates and Charges.
Support Type |
|
| Business Hours on-site Call-Out & Labour Fees | |
| After Hours on-site Call-Out & Labour Fees | |
| Remote Assistance (Team Viewer) | |
| Phone Support & After Hours Support 24/7 | |
| Travel to Site Fees | |